Frequently Asked Questions
Everything you need to know about your BOOX experience
What is the typical shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Standard international shipping usually takes 5-10 business days, while local warehouse shipping may arrive within 3-5 business days depending on your location.
What is your return policy for E-Ink tablets?
We offer a 30-day return policy for most items. The product must be in its original packaging and in new condition. Please note that return shipping costs and a restocking fee may apply.
Does my BOOX device come with a warranty?
Yes, all BOOX devices include a standard one-year limited warranty that covers hardware defects and malfunctions under normal use conditions.
Do I need to pay customs duties or taxes?
For orders shipped from our local warehouses (US, UK, EU), taxes are included at checkout. For international shipments from our global warehouse, customers are responsible for any applicable import duties and customs fees.
Which payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and localized payment options like Klarna or Shop Pay for flexible installments in supported regions.
How do I track my package once it has shipped?
Once your order is dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.